Thank you for shopping with Graffix. We strive to ensure that you are completely satisfied with your purchase. Please review our policies below to understand our practices regarding returns, exchanges, and refunds.
Return and Exchange Policy
- No Exchanges/Returns: We do not accept exchanges or returns on any of our products.
- Defective Products: If you receive a defective product, please contact us at support@graffix.com with images of the defect within 24 hours of receiving your order. Our team will review the issue and respond within 24 hours.
- Exchange for Defective Items: If a product is confirmed as defective, we will offer an exchange for the same item.
- Quality Check: All returned items will undergo a quality inspection by our team. Exchanges will only be approved if the product is found to be genuinely defective.
- Conditions for Non-Acceptance of Returns: We reserve the right to refuse an exchange if:
1. The product has been used.
2. The product has been damaged after receipt by the customer.
- Shipping for Exchanges: If an exchange is approved, the customer is responsible for shipping the product back to us. Please send the tracking ID to orders@graffix.com within the same email thread.
- Subject to Availability: Exchanges are subject to product availability. If the item you need is out of stock, we will issue a store credit equivalent to the value of the returned item. This store credit is valid for 1 month from the date of issue.
Cancellation and Refund Policy
- No Cancellations/Refunds: We do not offer cancellations or refunds once an order has been placed.
- Store Credit: In the case of a return due to a defective item, and if an exchange is not possible, the amount will be credited back to the customer in the form of store credit. This store credit can be used for future purchases and is valid for 1 month from the date of issue.
We hope this policy provides clarity and helps you shop with confidence at Graffix. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Thank you for choosing Graffix!